Tom A.
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Activity overview
Latest activity by Tom A.-
Tom A. created an article,
How do I customize my Help Center?
You can quickly change the look and feel of the Help Center using simple WYSIWYG tools such as color pickers and font choosers. You can also change the way your content is organized with a few mous...
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Tom A. created an article,
How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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Tom A. created an article,
Help, I have a question and I need an answer
Like your own Help Center, the Help Center on the Zendesk website is designed to provide a complete self-service support option -- for your Help Center. You can search our knowledge base and commu...
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Tom A. created a post,
What's the community?
The Help Center community consists of questions and answers organized by topic. Questions can include ideas, tips, feature requests, or any other useful content contributed by end-users. Answers ar...
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Tom A. created a post,
What topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Tom A. created a post,
How do I get around the community?
You can use search to find answers. You can also browse the topics and questions using views and filters. See "Getting around the community" at https://support.zendesk.com/entries/23746531#topic_dq...
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Tom A. created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End-users can go there to add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product ...
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Tom A. created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit our stuff or delete it if you prefer starting with a blank slate. The He...
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Tom A. created an article,
Your community is ready for users
The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, o...
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Tom A. created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of the Help Center. We created this category and a few common sections to help you get started with your Help Center. You'll want to delete our content...